Company Name : Ocwen Financial Corporation
About Company : Ocwen Financial Corporation (NYSE:OCN) is a diversified financial services holding company with headquarters in West Palm Beach, Florida, and a presence in Canada, China, Germany, India, Japan and Taiwan. Ocwen Financial Corporation is engaged in a variety of businesses related to residential and commercial mortgage servicing, real estate asset management, asset recovery, global outsourcing and the marketing and sales of technology solutions to third parties. Ocwen Financial Corporation is a global leader in customer service excellence as a result of our company-wide commitment to quality, integrity and accountability.
Experience : 0 – 1 Years
Job Location : Bengaluru/Bangalore
Job Description : This position reports directly to the Senior Manager REO Sales and maintains responsibility for the following:
Support the REO properties sales process for assigned regions in the United States – including accurately updating property listing information for the asset in the appropriate Multiple Listing Service, assisting in creating marketing materials, coordinating buyer tours, notifying buyers or buyers agents that their offer has been rejected, checking contracts for accuracy and completeness, answering questions about the property.
Coordinate with internal Ocwen departments to determine signage requirements, lock-box services and maintenance requests
Interact effectively within Ocwen Senior Management, clients and perspective purchasers
Answer inbound calls and voice mails from customers, real estate agents, and the general public regarding the management and sale of residential properties
- Responsible for one call resolution for disputes, complaints and concerns
- Monitor multiple e-mail accounts and provide same day response
- Research top priority items by providing detail investigation of complaints and disputes
- Produce written resolutions and/or summaries quickly
- Ability to discern matters that require escalation to Supervisor
- Timely completion of all work assignments and projects
- Responsible for additional duties as assigned, including various special projects
- Maintain strong team alliance, ability to work with co-workers to meet and achieve team and department goals
Desired Skills :
- BA/BCom/BBM/BBA/BHM/BSc
- Ability to perform in a fast-paced, constantly changing environment with accuracy under tight deadlines
- Excellent customer service skills
- Exceptional investigation abilities
- Demonstrated excellence in written and verbal communication
- Strong multi-task expertise, self-discipline, and attention to detail
- Proficiency in data processing, Microsoft Office – including Word, Outlook and Excel
- College preferred, minimum of 1 year responsible work experience necessary
- Knowledge of Real Estate transactions, agency relationships and Real Estate Owned protocols desirable.
Walkin Date : 29th to 31st July.
Walkin Time : 11.00 am to 5.00 pm
Walkin Venue :
#3/1, 2nd Floor,
Salarpuria Adonis,
Binnamangala bus stop,
old Madras road, Indiranagar,
Bangalore – 560038.
Interview process : 1st round is 12 minutes aptitude test with 50 questions and only when test is cleared we will consider the candidate for further process i.e. HR discussion, Voice and Accent test.
